Wednesday, 21 October 2009
Never book cheap flights!
When I was in the UK in April/May I had to cancel my original flight which was to return to Izmir, and re-book a flight to Bodrum as Mr Ayak had moved house whilst I was away. It was more economical to book a return flight, so the return journey is the one I will make on Sunday. I planned to stay for two weeks so needed a return flight for around the 8th November. In July a friend told me about a cheap one way from Gatwick to Bodrum with Thomas Cook so I booked and paid for it.
Last Friday I received an email from them telling me the flight was cancelled and if I wanted a refund would I telephone them. I emailed back to say that I had no intention of incurring costs by phoning England, so as they had cancelled they should phone me. This seemed to prove difficult for them to comprehend, as they just continued to send me emails asking me to ring them.
To cut a long story short...I started to get angry and several emails later, I eventually received a phone call from them, gave them my card details for them to credit my account with the refund. The girl on the other end of the line then informs me that...ooops she had debited the amount...not credited it. But she reassured me that she had put through another transaction for twice the amount.
So...my bank account now shows the debit but not the credit. More emails later, including one confirming MY cancellation of the flight, and several auto-replies telling me that my query would be dealt with in order of departure date (errr...what departure date?)...I finally received an email 10 minutes ago at last apologising and reassuring me that a credit transaction had now been made. Oh...and they will give me 30 pounds compensation if I would like to telephone them to implement it! So I have just replied saying...no I will not be telephoning...please just send me a cheque.
I've managed to re-book a flight with good old Turkish Airlines...and I'll stick with them in future.
Do you think I might be done for libel if I say I wouldn't advise anyone to book anything with Thomas Cook? Oh well never mind...I'll take a chance on it.