Thursday, 21 January 2010
I've got used to having power and water cuts. I don't like them but I can live them.
However, when I have internet connection problems I get very wound up.
The internet is my link to the outside world. It has become one of the most important aspects of my life in this isolated village.
I can chat to my daughter and grandson on webcam, and also to my husband in Istanbul, when he has access to a webcam. It's easy to catch up with friends by email or on Facebook. And of course it enables me to blog. Something I was reluctant to do at first, but now enjoy immensely.
Recently it has given me the opportunity to watch UK television via a website, so I can watch the English soaps and Celebrity Big Brother amongst other things.
On Tuesday afternoon I suddenly lost my internet connection. I couldn't access any websites. I appeared to have a good wireless connection and being somewhat of a pc numpty, I couldn't really understand why I couldn't get access to the internet.
I phoned the TTNet call centre in Istanbul, as I have done previously when I've had problems. You dial the number, and then after a recorded message in Turkish, you press the 9 key for English. This is where the problems start. I don't know what the TTNet criteria is for English-speaking call centre operators is, but I always manage to get someone whose English is minimal. Don't get me wrong...they do try to be helpful, but even if I speak slowly and concisely, it takes absolutely ages to get to the root of the problem. So the first call lasted about 45 minutes, while the man tested certain things, and then he said that he would make out a report and an engineer would ring me back within an hour. OK...this is Turkey...they work on Turkish time so I expected to wait 2 hours. Nothing.
So I phoned back 3 hours later. Another operator...so I had to go through the whole process again...even though I tried to explain that I had already done this and was awaiting a call from an engineer. Another report was filed and another promise of a call by an engineer...which didn't happen. So I gave up and went to bed.
Yesterday morning I phoned again. Same story. An hour later I phoned yet again and was eventually informed that this was not a TTNet problem but that there was obviously a problem with either my modem or my laptop and that I should see a computer engineer.
Well of course we have no engineers locally, so, armed with my laptop and modem I set off to Milas to find one. After much searching I found a very helpful young man who tested both my modem and laptop, both of which were working perfectly. I returned home, after waiting a long time for a bus, all ready to give TTNet a piece of my mind...if I could make them understand me of course!
When I returned home and plugged everything in...it was working fine. I was on-line for half an hour...and then we had a power cut. But that's OK...I'm used to it. Finally two hours later I was back on-line again and connected to the internet.
I lost my connection again once last evening and again this morning...in fact it disappeared whilst I was half-way through this post and not all was saved...aaargh!
So...it surely is a problem with the line? A TTNet problem? Those of you who are experts will confirm this?
As I'm typing this, I'm connected. But for how long? I have a feeling that I may well be getting very angry with TTNet today.