Tuesday, 27 April 2010
Well this time it would seem that the helpline number was also unavailable. I could have then called their head office landline but unfortunately my landline is outgoing local calls only. And I was almost out of credit on my mobile phone. So I searched for my English sim card which I use on my trips to England, and luckily there was enough credit on it for me to make a quick call to Mr Ayak. He spent most of the morning ringing various people who said they would test the line. He was also referred to Turk Telekom in Milas and spoke to someone there. Early afternoon I was connected to the internet once more...5 minutes later a man from Turk Telekom rang me and asked if I had connection...I said yes thankyou. Half an hour later I lost it again. Fortunately Mr A rang me a little later and I explained what had happened. He also said that he had just discovered that the hotel reception had lost their internet connection at the same time as I had yesterday. They were also re-connected for half an hour then lost it again.
So...obviously this was a general problem....not just me. Mr Ayak phoned TTNet again. He asked them if this was a general widespread internet problem. "Oh yes" they said "we will sort out the problem and you will be re-connected as soon as possible"
What I really do not understand is why TTNet took almost 24 hours, after many calls from Mr Ayak, to inform him that this was not just a problem with my connection. Sometimes I just feel so exasperated at their incompetence. And the worse thing is that no-on complains....except me of course!