Saturday, 2 February 2013
.....has been resumed. (Whatever counts for normal around here).
The water started flowing properly on Day 4 (Thursday) late afternoon.
The phone line started working again on Thursday evening.
I do like to attempt to sort out problems myself when it comes to the phone and internet. It should be pretty straightforward because when you phone TTNet customer service you have the option to talk to someone in English. Although the level of English understanding by the customer service reps varies enormously, and I often find myself having a conversation in half English/half Turkish.
If I need to deal with a telephone problem, there is one man in Milas Turk Telekom office (who happens to be the manager) who speaks reasonable English and he has been very helpful in the past.
So when the phone line went dead, a week ago last Thursday, and it also had an effect on the internet connection, I started off with TTNet in Istanbul. Over the course of a week I made several calls, and of course got a different person each time, meaning I had to keep repeating myself, in "Turklish", because they don't seem to keep a record of previous conversations.
Even though I had been promised that the fault had been reported to the engineers, nothing was being done to fix the problem. I tried to get hold of the manager at Milas, with no success.
Finally, Mr A took over. He deals with it his way...which is quite different to mine. I always try to be polite and civil on the phone, even when I'm seething, because I've always believed (at least when I lived in England) that this was the best way to get things done. I worked in a call centre many years ago, and I have to admit to being much more helpful to polite people, and actually putting the rude, offensive complainers to the bottom of the list.
Mr A shouts....on the phone. He gets angry, and shouts some more. He shouted at TTNet. He shouted at Milas Turk Telekom. I hate listening to it. I'm pretty sure the whole village could hear him shouting and I was sure it would do no good at all.
Clearly, people respond differently to shouting here. My being polite for almost a week had no effect at all. Mr A's method works.....phone and internet fixed within a day.