One problem on top of another. The dog food eventually arrived, as I mentioned in my previous post. However the Vodafone contract saga continues. Just to refresh your memory you can read about it HERE.
Mr A promised to "sort it out" and as usual when I hear these words from him my heart sinks. I know only too well what he is like when he is on the phone dealing with a problem. It goes one of two ways. Either he shouts, rants and raves...and the problem doesn't get sorted. Or he listens and agrees with what the person on the other end of the line is saying because in typical Turkish fashion he is sometimes reluctant to offend.......and the problem doesn't get sorted.
Every time I mention it to him he tells me he is sorting it out. But I am getting reminders from Vodafone about the bill of 247.40 that has to be paid.
Yesterday I discussed things in more detail with Mr A. I got the name of the representative who came to the village, and his phone number, and also that of the shop in Bodrum where he works, the name of his boss and his phone number and email address. Mr A then informs me that they admit they gave wrong information, but were going to try to sort it out by firstly, getting me changed over to a Turkcell contract for one month, then sorting out the outstanding Vodafone bill (how they were to do this, I don't know), then after a month they would change me back to Vodafone with a new "much better" contract. All sounds a bit fishy doesn't it?
It was clear to me that they were attempting damage limitation for themselves, and I was having none of it. I told Mr A that I would call Vodafone myself in an attempt to sort this out, because I was not prepared to wait around for these two men to cover their tracks and at the same time creating more inconvenience for me.
Finding a number to ring Vodafone customer service was quite an effort, as was finding someone on the other end of the line who spoke English, but eventually I managed it. I phoned yesterday morning and explained the situation. They said they would look into it.
I also sent an email to the shop in Bodrum clearly stating that I was in touch with customer services objecting to not only being given totally incorrect information at the start of the contract, but for not actually having seen or signed the contract, as their representative had Mr A sign for me. These two men may wish to deal with the matter in a way that protects them and not me, the customer, but I am not happy to go along with it.
Vodafone customer services called me back in the afternoon and we talked for almost an hour. I have established that for 20 lira that I originally agreed to, I would indeed have 500 minutes of call time and 500 text messages...BUT within Turkey only. OK, that's fair enough but it was not what I was told by their representative (via Mr A, who double checked the information). I have also given them details of the shop in Bodrum, the name and telephone number of the representative, and all other details concerning the contract. I have insisted that I want these conversations recorded in writing and sent to my address. That I have no intention of paying the hefty bill due to misinformation, but that I will happily pay the 20 lira a month to which I agreed...providing of course that they send me a new contract for ME to read and sign. That if I don't get a satisfactory solution, I will take legal action.
This morning I had a message from a cargo office (a different one!) in Milas who had a Turkcell sim card awaiting my collection. So the men had gone ahead with their plan anyway. Mr A also had a call from the man at the Vodafone shop in Bodrum to inform him that because I had contacted Vodafone customer services and told them the whole story (THE TRUTH) that both he and his employee had lost their jobs.
Mr A is quite upset because he considered this man to be a friend and says he has now lost a friendship. My response was that it isn't Mr A's or my fault that this has happened, and if the man has rejected Mr A's friendship, then he really isn't a true friend.
Of course I am not happy that two people have lost their jobs, but perhaps they (and maybe others) will learn something from it.
In the meantime, I am waiting to hear further from Vodafone about the outstanding bill. I'm also pretty sure I will get a text message from Turkcell telling me when my new sim card will take effect...which in turn means that my Vodafone sim will be disconnected. I can't do anything about it until I get the message. I could well end up without a working sim card at all. You see the trouble these bloody men have caused?
I'm on a mission now. I am a woman and we get things sorted out...not easy in this country, but I'm not giving up.